Frequently Asked Questions
FAQ
How can I apply for services from CAD Healthcare?
You can contact us by phone at +41 91 971 97 94, by email at info@cad.healthcare, or by filling out the contact form on our website, Contact CAD Healthcare. Our services are available 24/7 to ensure prompt assistance at all times. One of our operators will be available to accommodate your needs and arrange next steps, and will guide you through the request process, assessing your needs and planning the necessary services.
How can I contact CAD Healthcare?
You can reach us by phone at +41 91 971 97 94, by email at info@cad.healthcare, or via the contact form on our website, Contact CAD Healthcare. Our office is located at 27 Viale Castagnola, 6900 Lugano, Switzerland. We will gladly arrange an initial meeting at your home or our office and answer any questions you may have.
In what areas does CAD Healthcare operate?
CAD Healthcare operates mainly in the Lugano, Mendrisiotto, and Bellinzona areas. We also extend coverage abroad for private patients. To check the availability of services in your specific area, please contact us directly. Our network of professionals and technologies enables us to provide fast, reliable, and flexible care.
What distinguishes CAD Healthcare from other home care services?
CAD Healthcare is distinguished by a unique combination of advanced technology and an empathetic, human approach. We offer 24/7 availability with guaranteed interventions within 2 hours of referral (or within 20 minutes for emergencies). Continuous monitoring through wearable devices, such as the Healthcare Watch, and telemedicine systems ensures timely and personalized care. Additionally, the experience and organization of our team of highly skilled professionals make CAD a specialist in managing complex cases, providing essential support to the entire healthcare network. To enhance the scientific value of its work, CAD actively integrates a Scientific Board with over a decade of experience in telemedicine.
What services does CAD Healthcare offer?
CAD Healthcare offers a full range of personalized home services designed to meet the health and wellness needs of patients. Our services include:
- Prevention: regular visits to monitor health status, personalized screenings to identify any problems early, and health education programs to promote a healthy lifestyle.
- Intervention: emergency assistance with response time within 20 minutes, available 24/7 to deal with any type of acute event.
- Monitoring: continuous monitoring of vital signs through advanced devices allows our operations center to detect abnormalities in real-time and intervene early on potential issues.
- Surveillance: advanced safety systems, including fall detection, geolocation, and geofencing, integrated with our telemedicine services to ensure patient safety.
- Continuing care: medium- and long-term care planning, with support in basic daily activities, personal and hygiene care.
- Skilled nursing care: specialized management skills and advanced practice for patients with special medical needs.
- Private nursing care: dedicated care provided by an exclusive nurse, 1-to-1 ratio, ideal for extended stays or need for ongoing complex supervision.
- International assistance: support for foreign patients or those traveling to Switzerland, including rapid transfers and short-stay or vacation assistance for frail persons. Management of logistical, administrative, and organizational support.
- Telemedicine and telehealth: remote monitoring and always-on emergency devices connected to our operations center, such as Healthcare Watch, to ensure immediate response when needed.
All services are customizable and developed in collaboration with physicians and specialists to ensure a tailored care plan.
Does CAD Healthcare deal with complex or chronic cases?
Yes, CAD Healthcare specializes in managing complex and chronic conditions that require a large number of resources to be dedicated to optimal care planning. We actively integrate advanced surveillance systems (night monitoring, predictive home automation), fall detection, geolocation, and geofencing in order to ensure patient safety. Our team offers ongoing support not only to the patient but also to the family, with individualized care plans and an empathetic approach to cope with the daily grind of the disease. CAD also manages health care administrative coordination and tasks as needed.
What technologies does CAD Healthcare use for patient monitoring?
CAD Healthcare uses state-of-the-art technologies to ensure continuous monitoring and rapid response. Devices include:
- Healthcare Watch: a wearable advanced telehealth system that enables patients to send emergency signals to our 24/7 on-call center, detect heart rate and saturation, with a fall self-detection system and geolocation for targeted interventions.
- Safe Bed Monitoring: a device for nighttime monitoring, sleep quality assessment, heart rate and respiration rate detection, and predictive data collection for prevention of sleep apnea and cardiac arrhythmias.
- Healthmonitor: an advanced multi-parameter device connected to our operations center for remote monitoring of vital parameters such as blood pressure, heart rate, saturation, temperature, and 5-lead ECG.
- Home automation with artificial intelligence: home environment monitoring system with sensors and the use of advanced artificial intelligence algorithms to monitor the behavioral status of elderly and frail individuals.
These technologies are integrated with our operations center, which constantly monitors data and coordinates rapid interventions in case of anomalies.
Who will provide home care?
In-home care is provided by a team of highly qualified professionals, which includes CRS practitioners with 120-hour training, care assistants, OSS, nurses, and nurse specialists. One of our nurse coordinators will gather all clinical needs, requirements, and needs in order to propose care planning with the involvement of the most appropriate professionals. We guarantee coverage of both day and night interventions, providing during non-office hours an on-call nursing service ready to intervene in the area in case of clinical needs. Each patient will be assigned a referral nurse, ensuring targeted and personalized care management.
How are CAD Healthcare's services paid for?
Service fees vary depending on the type and duration of service required. We are recognized by all health insurance companies according to the KVG law. We recommend that you contact our team to verify the specific coverage of the services you require. For services that are not covered by insurance, we provide customized estimates on a private charge basis. We also offer a free consultation to discuss cost details and payment options.
What is CAD Healthcare's response time?
For patients taken care of by CAD, in emergencies, we guarantee intervention within 20 minutes of referral, thanks to our network of professionals and 24/7 operations center. For periodic or scheduled visits, times are customizable according to the patient’s needs, with options for daily, weekly, or as-needed visits. Intervention times are always agreed upon with the patient, except for specific treatment plans that do not allow for schedule changes.
In the case of a new request for intake, CAD guarantees, very quickly, within 2 hours of the referral, the possibility of arranging an initial meeting in order to assess how to proceed.
Do you offer free consultation?
Yes, we offer a free consultation to assess your needs and propose tailored solutions. During the consultation, one of our experts will discuss with you or your family to understand specific needs, propose a personalized care plan, and answer any questions you may have. Contact us at +41 91 971 97 94 or via the form on our website to schedule an appointment.
I need home care due to an injury. How can I proceed?
CAD is also authorized to take patients under the LAINF law. Get in touch with one of our professionals by contacting us at +41 91 971 97 94 or by email at info@cad.healthcare. We will provide you with home care for the period necessary for your recovery, with personalized services such as nursing care, rehabilitation, or monitoring.
Do you offer overnight assistance?
Yes, we offer overnight care as part of our 24/7 availability. Our trained staff is there to provide overnight care and support, including continuous monitoring, emergency assistance, and therapy management. This service is especially useful for patients with chronic conditions or at risk for falls. CAD will assess the clinical need by proposing an appropriate professional profile for the required management.
Do you offer care for foreign patients or patients traveling to Switzerland?
Yes, CAD Healthcare offers international care for patients from abroad or traveling to Switzerland. Our services include rapid transfers, medical support for short stays, and care for frail people during vacations or other periods of stay. We collaborate with healthcare facilities and physicians to ensure high-quality care for international patients as well.
What rehabilitation services do you offer?
We offer support services by integrating into therapeutic rehabilitation plans together with physical therapists, occupational therapists, osteopaths, or chiropractors. CAD actively collaborates within an interdisciplinary network in order to ensure optimization of patient recovery time.
Is there financial aid available for home care?
In Switzerland, there are various financial aids and support measures for home care, particularly for the elderly. These can be checked through entities such as Pro Senectute and include subsidies based on health (e.g., for the severely disabled) or economic conditions. Services such as meals on wheels and daycare centers may be covered. We recommend that you contact us for more information on how to access these aids and to check the insurance coverage of our services.
How do you ensure the quality of care?
The quality of our care is ensured by several factors: our highly qualified staff, meticulous selection of personnel, use of advanced technology for continuous monitoring, ongoing training, and collaboration with research institutions.
How can I be sure that the staff is qualified?
Our service is supervised by the Bureau of Health and the Office of the Cantonal Physician, who diligently track and verify the quality and compliance of home care services regularly.
How does your telehealth system work?
Our telehealth system allows patients to send emergency signals to our 24/7 operations center, which immediately transfers the call to the staff member who is in the vicinity of the signal. Through devices such as the Healthcare Watch, once the signal is received, the operator can communicate directly with the patient and, with just a few questions, identify the degree of urgency. Subsequently, intervention may include sending the nurse to the home or contacting emergency services (144). Thanks to the geolocation system, it is possible to better coordinate the intervention.
Can I customize services according to my needs?
Absolutely. All of our services are customizable to meet the specific needs of each patient. During your free consultation, our team will work with you, your family, and your physicians to develop a tailored care plan, which may include a combination of monitoring, nursing care, rehabilitation, or other services.
Do you offer home care services?
Our services focus primarily on health care, but as part of ongoing care, we can provide support for some daily activities that involve caring for the home environment. For specific home care needs, such as cleaning or housekeeping, please discuss them during the free consultation so we can assess how we can meet those needs or direct you to appropriate solutions.