{"id":2552,"date":"2025-05-20T10:27:46","date_gmt":"2025-05-20T10:27:46","guid":{"rendered":"https:\/\/cad.healthcare\/faq\/"},"modified":"2025-05-29T08:55:13","modified_gmt":"2025-05-29T08:55:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/cad.healthcare\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;intro&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#F6F6F6&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#F6F6F6&#8243; background_size=&#8221;contain&#8221; background_position=&#8221;top_right&#8221; custom_padding=&#8221;110px||40px||false|false&#8221; custom_padding_tablet=&#8221;110px||40px||false|false&#8221; custom_padding_phone=&#8221;130px||10px||false|false&#8221; custom_css_main_element=&#8221;overflow:hidden;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding_tablet=&#8221;160px|40px|0px|40px|false|false&#8221; custom_padding_phone=&#8221;120px|20px|0px|20px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;I nostri articoli&#8221; _builder_version=&#8221;4.27.4&#8243; header_text_color=&#8221;#4695DB&#8221; header_2_text_color=&#8221;#4695DB&#8221; header_2_font_size=&#8221;50px&#8221; min_height_tablet=&#8221;189.5px&#8221; min_height_phone=&#8221;100%&#8221; min_height_last_edited=&#8221;off|desktop&#8221; custom_margin=&#8221;||4px||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Titolo H1 introduzione sito&#8221; _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;Nunito||||||||&#8221; text_text_color=&#8221;#213D59&#8243; text_font_size=&#8221;18px&#8221; text_letter_spacing=&#8221;0.5px&#8221; text_line_height=&#8221;1.4em&#8221; header_font=&#8221;Helvetica Neue Bold||||||||&#8221; header_font_size=&#8221;80px&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;82%&#8221; max_width_tablet=&#8221;82%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;15px|||1px|false|false&#8221; custom_margin_tablet=&#8221;0px|||1px|false|false&#8221; custom_margin_phone=&#8221;0px|||1px|false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;5%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>FAQ<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F6F6F6&#8243; width=&#8221;100%&#8221; custom_padding=&#8221;14px||9px|||&#8221; sticky_position=&#8221;top&#8221; sticky_offset_top=&#8221;80px&#8221; sticky_position_tablet=&#8221;top&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|||35px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;display:flex;||flex-wrap:nowrap;||justify-content:space-around;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display:block;&#8221; custom_css_main_element_tablet=&#8221;display:flex;||flex-wrap:nowrap;||justify-content:space-around;&#8221;][et_pb_button button_url=&#8221;#informazioniGenerali&#8221; button_text=&#8221;General Information&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;#serviziOfferti&#8221; button_text=&#8221;Services Offered&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;#situazioniSpecifiche&#8221; button_text=&#8221;Specific Situations&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;informazioniGenerali&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;20px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px|||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#213D59&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#71C9FF&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;23px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#213D59&#8243; toggle_level=&#8221;h3&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#D9E6ED&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How can I apply for services from CAD Healthcare?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; title__hover_enabled=&#8221;off|desktop&#8221;]<\/p>\n<p class=\"p1\">You can contact us by phone at +41 91 971 97 94, by email at <a href=\"mailto:info@cad.healthcare\"><span class=\"s1\">info@cad.healthcare<\/span><\/a>, or by filling out the contact form on our website, <a href=\"https:\/\/cad.healthcare\/en\/contact\/\"><span class=\"s1\">Contact CAD Healthcare<\/span><\/a>. Our services are available 24\/7 to ensure prompt assistance at all times. One of our operators will be available to accommodate your needs and arrange next steps, and will guide you through the request process, assessing your needs and planning the necessary services.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I contact CAD Healthcare?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p1\">You can reach us by phone at +41 91 971 97 94, by email at <a href=\"mailto:info@cad.healthcare\"><span class=\"s1\">info@cad.healthcare<\/span><\/a>, or via the contact form on our website, <a href=\"https:\/\/cad.healthcare\/en\/contact\/\"><span class=\"s1\">Contact CAD Healthcare<\/span><\/a>. Our office is located at 27 Viale Castagnola, 6900 Lugano, Switzerland. We will gladly arrange an initial meeting at your home or our office and answer any questions you may have.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;In what areas does CAD Healthcare operate?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">CAD Healthcare operates mainly in the Lugano, Mendrisiotto, and Bellinzona areas. We also extend coverage abroad for private patients. To check the availability of services in your specific area, please contact us directly. Our network of professionals and technologies enables us to provide fast, reliable, and flexible care.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What distinguishes CAD Healthcare from other home care services?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p1\">CAD Healthcare is distinguished by a unique combination of advanced technology and an empathetic, human approach. We offer 24\/7 availability with guaranteed interventions within 2 hours of referral (or within 20 minutes for emergencies). Continuous monitoring through wearable devices, such as the Healthcare Watch, and telemedicine systems ensures timely and personalized care. Additionally, the experience and organization of our team of highly skilled professionals make CAD a specialist in managing complex cases, providing essential support to the entire healthcare network. To enhance the scientific value of its work, CAD actively integrates a Scientific Board with over a decade of experience in telemedicine.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;serviziOfferti&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(246,246,246,0.44)&#8221; custom_padding=&#8221;18px|||||&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;20px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#213D59&#8243; open_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; closed_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; icon_color=&#8221;#71C9FF&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;23px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#213D59&#8243; toggle_level=&#8221;h3&#8243; background_color=&#8221;RGBA(255,255,255,0)&#8221; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#D9E6ED&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What services does CAD Healthcare offer?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\">CAD Healthcare offers a full range of personalized home services designed to meet the health and wellness needs of patients. Our services include:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Prevention<\/b><\/span>: regular visits to monitor health status, personalized screenings to identify any problems early, and health education programs to promote a healthy lifestyle.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Intervention<\/b><\/span>: emergency assistance with response time within 20 minutes, available 24\/7 to deal with any type of acute event.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Monitoring<\/b><\/span>: continuous monitoring of vital signs through advanced devices allows our operations center to detect abnormalities in real-time and intervene early on potential issues.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Surveillance<\/b><\/span>: advanced safety systems, including fall detection, geolocation, and geofencing, integrated with our telemedicine services to ensure patient safety.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Continuing <\/b><\/span>care: medium- and long-term care planning, with support in basic daily activities, personal and hygiene care.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Skilled nursing care<\/b><\/span>: specialized management skills and advanced practice for patients with special medical needs.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Private nursing care<\/b><\/span>: dedicated care provided by an exclusive nurse, 1-to-1 ratio, ideal for extended stays or need for ongoing complex supervision.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>International assistance<\/b><\/span>: support for foreign patients or those traveling to Switzerland, including rapid transfers and short-stay or vacation assistance for frail persons. Management of logistical, administrative, and organizational support.<\/li>\n<li class=\"li1\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Telemedicine and telehealth<\/b><\/span>: remote monitoring and always-on emergency devices connected to our operations center, such as Healthcare Watch, to ensure immediate response when needed.<\/li>\n<\/ul>\n<p class=\"p1\">All services are customizable and developed in collaboration with physicians and specialists to ensure a tailored care plan.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does CAD Healthcare deal with complex or chronic cases?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Yes, CAD Healthcare specializes in managing complex and chronic conditions that require a large number of resources to be dedicated to optimal care planning. We actively integrate advanced surveillance systems (night monitoring, predictive home automation), fall detection, geolocation, and geofencing in order to ensure patient safety. Our team offers ongoing support not only to the patient but also to the family, with individualized care plans and an empathetic approach to cope with the daily grind of the disease. CAD also manages health care administrative coordination and tasks as needed.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What technologies does CAD Healthcare use for patient monitoring?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">CAD Healthcare uses state-of-the-art technologies to ensure continuous monitoring and rapid response. Devices include:<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Healthcare Watch<\/b><\/span>: a wearable advanced telehealth system that enables patients to send emergency signals to our 24\/7 on-call center, detect heart rate and saturation, with a fall self-detection system and geolocation for targeted interventions.<\/li>\n<li class=\"li2\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Safe Bed <\/b><\/span>Monitoring: a device for nighttime monitoring, sleep quality assessment, heart rate and respiration rate detection, and predictive data collection for prevention of sleep apnea and cardiac arrhythmias.<\/li>\n<li class=\"li2\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Healthmonitor<\/b><\/span>: an advanced multi-parameter device connected to our operations center for remote monitoring of vital parameters such as blood pressure, heart rate, saturation, temperature, and 5-lead ECG.<\/li>\n<li class=\"li2\"><span class=\"s1\"><\/span><span class=\"s2\"><b>Home automation with artificial intelligence<\/b><\/span>: home environment monitoring system with sensors and the use of advanced artificial intelligence algorithms to monitor the behavioral status of elderly and frail individuals.<\/li>\n<\/ul>\n<p class=\"p2\">These technologies are integrated with our operations center, which constantly monitors data and coordinates rapid interventions in case of anomalies.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Who will provide home care?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">In-home care is provided by a team of highly qualified professionals, which includes CRS practitioners with 120-hour training, care assistants, OSS, nurses, and nurse specialists. One of our nurse coordinators will gather all clinical needs, requirements, and needs in order to propose care planning with the involvement of the most appropriate professionals. We guarantee coverage of both day and night interventions, providing during non-office hours an on-call nursing service ready to intervene in the area in case of clinical needs. Each patient will be assigned a referral nurse, ensuring targeted and personalized care management.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How are CAD Healthcare&#8217;s services paid for?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Service fees vary depending on the type and duration of service required. We are recognized by all health insurance companies according to the KVG law. We recommend that you contact our team to verify the specific coverage of the services you require. For services that are not covered by insurance, we provide customized estimates on a private charge basis. We also offer a free consultation to discuss cost details and payment options.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is CAD Healthcare&#8217;s response time?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">For patients taken care of by CAD, in emergencies, we guarantee intervention within 20 minutes of referral, thanks to our network of professionals and 24\/7 operations center. For periodic or scheduled visits, times are customizable according to the patient&#8217;s needs, with options for daily, weekly, or as-needed visits. Intervention times are always agreed upon with the patient, except for specific treatment plans that do not allow for schedule changes.<\/p>\n<p class=\"p2\">In the case of a new request for intake, CAD guarantees, very quickly, within 2 hours of the referral, the possibility of arranging an initial meeting in order to assess how to proceed.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer free consultation?&#8221; title_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Yes, we offer a free consultation to assess your needs and propose tailored solutions. During the consultation, one of our experts will discuss with you or your family to understand specific needs, propose a personalized care plan, and answer any questions you may have. Contact us at +41 91 971 97 94 or via the form on our website to schedule an appointment.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;situazioniSpecifiche&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;18px|||||&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;20px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#213D59&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#71C9FF&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;23px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#213D59&#8243; toggle_level=&#8221;h3&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#D9E6ED&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;I need home care due to an injury. How can I proceed?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p2\">CAD is also authorized to take patients under the LAINF law. Get in touch with one of our professionals by contacting us at +41 91 971 97 94 or by email at <a href=\"mailto:info@cad.healthcare\"><span class=\"s1\">info@cad.healthcare<\/span><\/a>. We will provide you with home care for the period necessary for your recovery, with personalized services such as nursing care, rehabilitation, or monitoring.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer overnight assistance?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Yes, we offer overnight care as part of our 24\/7 availability. Our trained staff is there to provide overnight care and support, including continuous monitoring, emergency assistance, and therapy management. This service is especially useful for patients with chronic conditions or at risk for falls. CAD will assess the clinical need by proposing an appropriate professional profile for the required management.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer care for foreign patients or patients traveling to Switzerland?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Yes, CAD Healthcare offers international care for patients from abroad or traveling to Switzerland. Our services include rapid transfers, medical support for short stays, and care for frail people during vacations or other periods of stay. We collaborate with healthcare facilities and physicians to ensure high-quality care for international patients as well.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What rehabilitation services do you offer?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">We offer support services by integrating into therapeutic rehabilitation plans together with physical therapists, occupational therapists, osteopaths, or chiropractors. CAD actively collaborates within an interdisciplinary network in order to ensure optimization of patient recovery time.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is there financial aid available for home care?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">In Switzerland, there are various financial aids and support measures for home care, particularly for the elderly. These can be checked through entities such as Pro Senectute and include subsidies based on health (e.g., for the severely disabled) or economic conditions. Services such as meals on wheels and daycare centers may be covered. We recommend that you contact us for more information on how to access these aids and to check the insurance coverage of our services.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do you ensure the quality of care?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">The quality of our care is ensured by several factors: our highly qualified staff, meticulous selection of personnel, use of advanced technology for continuous monitoring, ongoing training, and collaboration with research institutions.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I be sure that the staff is qualified?&#8221; title_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Our service is supervised by the Bureau of Health and the Office of the Cantonal Physician, who diligently track and verify the quality and compliance of home care services regularly.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How does your telehealth system work?&#8221; title_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Our telehealth system allows patients to send emergency signals to our 24\/7 operations center, which immediately transfers the call to the staff member who is in the vicinity of the signal. Through devices such as the Healthcare Watch, once the signal is received, the operator can communicate directly with the patient and, with just a few questions, identify the degree of urgency. Subsequently, intervention may include sending the nurse to the home or contacting emergency services (144). Thanks to the geolocation system, it is possible to better coordinate the intervention.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I customize services according to my needs?&#8221; title_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Absolutely. All of our services are customizable to meet the specific needs of each patient. During your free consultation, our team will work with you, your family, and your physicians to develop a tailored care plan, which may include a combination of monitoring, nursing care, rehabilitation, or other services.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer home care services?&#8221; title_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\">Our services focus primarily on health care, but as part of ongoing care, we can provide support for some daily activities that involve caring for the home environment. For specific home care needs, such as cleaning or housekeeping, please discuss them during the free consultation so we can assess how we can meet those needs or direct you to appropriate solutions.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script type=\"application\/ld+json\"><!-- [et_pb_line_break_holder] -->{<!-- [et_pb_line_break_holder] -->  \"@context\": \"https:\/\/schema.org\",<!-- [et_pb_line_break_holder] -->  \"@type\": \"FAQPage\",<!-- [et_pb_line_break_holder] -->  \"mainEntity\": [<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"How can I apply for services from CAD Healthcare?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"You can contact us by phone at +41 91 971 97 94, by email at info@cad.healthcare, or by filling out the contact form on our website. Our services are available 24\/7. One of our operators will guide you through the request process, assessing your needs and planning the necessary services.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"How can I contact CAD Healthcare?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"You can reach us by phone at +41 91 971 97 94, by email at info@cad.healthcare, or via the contact form on our website. Our office is located at 27 Viale Castagnola, 6900 Lugano, Switzerland. We can arrange an initial meeting at your home or our office.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"In what areas does CAD Healthcare operate?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"CAD Healthcare operates mainly in Lugano, Mendrisiotto, and Bellinzona. We also serve private patients abroad. Contact us to check service availability in your area.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What distinguishes CAD Healthcare from other home care services?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"CAD Healthcare combines advanced technology with a human-centered approach. We offer 24\/7 availability, interventions within 2 hours (20 minutes in emergencies), continuous monitoring, and a skilled team for complex cases. A Scientific Board supports ongoing development.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What services does CAD Healthcare offer?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"CAD Healthcare offers prevention, emergency intervention, remote monitoring, surveillance, continuing and skilled nursing care, private nursing, international assistance, and telemedicine. All services are customizable with physician input.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Does CAD Healthcare deal with complex or chronic cases?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Yes, we specialize in managing chronic and complex conditions, using technologies like predictive home automation and offering support to patients and families. We also coordinate healthcare administration.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What technologies does CAD Healthcare use for patient monitoring?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"We use Healthcare Watch, Safe Bed Monitoring, Healthmonitor, and AI-based home automation systems. All are integrated with our 24\/7 operations center to ensure real-time intervention.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Who will provide home care?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Care is provided by trained professionals including CRS, OSS, nurses, and coordinators. We ensure day and night coverage, assigning each patient a dedicated nurse for personalized management.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"How are CAD Healthcare's services paid for?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Our services are recognized by all KVG health insurers. We provide private quotes if insurance doesn't cover your needs. Contact us for a free consultation on costs and options.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What is CAD Healthcare's response time?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"We respond to emergencies within 20 minutes and arrange first meetings within 2 hours of referral. Routine visits are scheduled as per patient needs.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Do you offer free consultation?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Yes. Our experts provide a free consultation to assess your needs and propose a personalized care plan.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"I need home care due to an injury. How can I proceed?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"We are authorized under LAINF law to provide post-injury home care. Contact us to receive a tailored care plan including nursing, rehabilitation, or monitoring.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Do you offer overnight assistance?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Yes, overnight care includes monitoring, emergency help, and therapy management. Ideal for chronic conditions and fall risks.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Do you offer care for foreign patients or patients traveling to Switzerland?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Yes, we offer international assistance for foreign or traveling patients, including short-stay medical support and vacation care.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What rehabilitation services do you offer?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"We collaborate with physiotherapists, occupational therapists, osteopaths, and chiropractors within an interdisciplinary network to support rehabilitation.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Is there financial aid available for home care?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Yes, Switzerland offers financial aid for elderly home care via entities like Pro Senectute. Contact us to explore available aid and coverage.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"How do you ensure the quality of care?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Through skilled staff, careful recruitment, continuous training, advanced monitoring technology, and collaboration with research institutions.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"How can I be sure that the staff is qualified?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"We are regulated by the Bureau of Health and the Cantonal Physician, ensuring compliance and quality of all home care services.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"How does your telehealth system work?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Patients use devices like the Healthcare Watch to send emergency signals to our 24\/7 center. We identify urgency and deploy nearby staff or contact emergency services using geolocation.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Can I customize services according to my needs?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Yes, we customize all services to individual needs in collaboration with the patient, family, and doctors.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Do you offer home care services?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"We primarily offer healthcare services, but can support light daily activities. For domestic services, we help find the right providers.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  ]<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsFAQYou can contact us by phone at +41 91 971 97 94, by email at info@cad.healthcare, or by filling out the contact form on our website, Contact CAD Healthcare. Our services are available 24\/7 to ensure prompt assistance at all times. One of our operators will be available to accommodate your needs and [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":80,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-2552","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ Home Care Ticino | CAD Healthcare<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about CAD Healthcare services: 24\/7 home care, telemedicine, and elderly care in Ticino.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cad.healthcare\/en\/faq\/\" \/>\n<meta property=\"og:locale\" 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