There are situations in which you do not want to wait for an authorisation, do not want to repeat your story to three different people, and do not want your name to end up in a file. You want qualified nursing staff at home, quickly, and one person who coordinates everything else.
CAD is a home care and nursing service authorised by the Canton of Ticino. Alongside the services covered by Swiss basic insurance, we provide fully private care, with a dedicated contract, rates agreed in advance and no involvement of any insurer unless you want it.
Call +41 91 971 97 94 or write to us. The first assessment carries no obligation and care can begin within 24 hours.
Who we work for
Families who want more than a basic policy provides: more hours, the same person every day, a presence at night, availability at the weekend.
People who live between several countries and spend long or short periods in Ticino, and need clinical continuity while they are here.
Patients who want to convalesce at home after a hospital stay or an operation, with nursing staff who follow the recovery and coordinate with the treating physicians.
Anyone caring for an elderly or frail relative at home who is looking for a stable arrangement rather than a sequence of replacements.
How private care works
The path is deliberately short.
- A first conversation, by telephone or in person, to understand the clinical and the family situation.
- A nursing assessment at home, with no obligation.
- A written proposal setting out the care plan, the people who will carry it out, the hours foreseen and the hourly rate. No activation fee and no commitment beyond what the situation requires.
- The start of the service, at a date agreed with you. When the situation cannot wait, care begins within 24 hours of the assessment.
From that moment you have a single point of contact who coordinates the team, the shifts, the replacements and the relationship with the physicians. You do not have to call a switchboard every time something changes.
What the service can include
Full nursing care: complex wound management, infusion therapy, catheter and stoma care, monitoring of vital parameters, pain management, blood samples taken at home.
Continuous care up to 24 hours a day, with shifts covered by our own staff.
A presence at night, supervision and support during the hours when the family most needs to rest.
Accompaniment to appointments and examinations, coordination of the calendar, and a direct link with the specialists of the group.
Support with daily life where it is needed: personal hygiene, mobility, meals, running the household.
Why come to us rather than to an agency
Many of the services that appear when you search for private care in Switzerland are intermediaries: they take the request and pass it on to somebody else. We are the provider.
| CAD | Intermediary agency | |
|---|---|---|
| Authorisation | Service authorised by the Canton of Ticino | Does not deliver healthcare itself |
| Staff | Our own employees, trained and insured | Third-party or self-employed staff |
| Clinical responsibility | Ours, under a nursing directorate | The final provider’s |
| Continuity | The same team, replacements from within | Depends on who is available |
| Point of contact | One person, who knows the case | Variable |
The cantonal authorisation is not a bureaucratic detail. It is the guarantee that the people who enter your home work under a responsible and verifiable clinical directorate. That matters just as much, and arguably more, when you are paying privately.
Where we work and in which languages
We work in Lugano and throughout the Canton of Ticino, at the home of the person being cared for. Our staff assist in Italian, English and German.
Confidentiality
No clinical information leaves our service without your explicit consent. If you choose private care, we transmit nothing to any insurer. Our staff are bound to professional secrecy by law and by contract, including after the assignment ends.
Rates
Private care is billed by the hour, at a rate that depends on the qualification required and on the time of day. We confirm it in writing before we begin, together with the number of hours foreseen, and it does not change during the assignment without your agreement.
Some Swiss supplementary policies and some international insurance plans reimburse these services in full or in part. We prepare the necessary documentation on request; if you prefer the arrangement to stay outside any insurance circuit, we transmit nothing.
Part of a healthcare group
CAD works alongside Medical Center Sorengo, a multi-specialty medical centre in Lugano with an in-house laboratory, advanced diagnostics and a 24/7 medical on-call service, and alongside Cure360 for continuous premium care. When a physician, an examination or a second opinion is needed, the step happens inside the same group, without having to reconstruct the clinical history from the beginning.
Frequently asked questions
Can I start the service without involving my insurer?
Yes. Private care is a direct relationship between you and CAD, with its own contract and its own invoicing.
Do I need a doctor’s prescription?
Not for private care. If the plan includes procedures that require a prescription, we arrange it with your physician or with a specialist of the group.
Do you also care for people who do not live in Switzerland?
Yes. We regularly care for people who are in Ticino for a period of treatment, of work or of residence.
Can you follow a convalescence after surgery?
Yes. We coordinate with the team that performed the operation and follow the recovery at home.
Is it always the same staff?
We build the team at the outset and keep it stable. Replacements come from our own staff, briefed on the case.
How quickly can you start the service?
Within 24 hours of the assessment. In urgent cases, for example an unexpected hospital discharge, we organise care the same day where possible.
Which areas do you cover?
Lugano and the whole of the Canton of Ticino, at the home of the person being cared for.
Which languages do your staff speak?
Our staff assist in Italian, English and German.
Let us talk about your situation
+41 91 971 97 94